How can we help you?

How do I use the mask?

  1. 1. Wash the mask when you first receive it.
  2. 2. Insert a filter into the inner surface of your mask.
  3. 3. Pull the mask straps around your ears.
  4. 4. Replace the filter, wash the cloth mask after use, and let it dry completely before the next use.

To learn more about our mask, go to How to use our mask.

Can I use my own filters with the mask?

Yes, as long as the filter fits into the compartment of the mask. In such case, the filtration capability will depend on the specification of your own filter.

When should I wear a mask?

Authorities are suggesting everyone to wear a mask outdoor, in a public place or exposed to others. The Centers for Disease Control and Prevention is encouraging individuals to wear masks or homemade face coverings in public settings. Wearing a mask can prevent asymptomatically infected persons from spreading disease in public.

Does purchases of this mask enjoy same customer satisfaction warranty as other products?

This product is highly personal and cannot be refunded, returned, exchanged or fixed for any reason. Please contact us via email ( if you have any problems. 

Is this mask one size fits all?

One size fits most adults. Child size fits most for ages 2-11. 

If you would like to see more detailed measurement, please go to How to use our masks

How do we source your masks?

Our masks are designed and manufactured in the U.S. Our masks are made in a safe setting environment and by buying your mask, 3% of our profits will be donated to high-need charities and organizations.

Does your Etsy shop offer the same deal as your website?

Yes. We may have special deals/ promotions differently sometimes. However, the price will remained the same with those.

How long does it take to receive my mask? and from where?

It normally takes 1-2 days to ship the product. Once it is ready to ship, the arrival time will be different depending on the delivery company and where you live. We ship our products from Portland and New York, depending on your location. 

Do I have to pay anything to return my items?

Hanuk Design is not responsible for any return shipping or handling fees as we are a small team. But we care about you. Please contact us ( for any concerns. 

How do I return an item?

Please return all eligible items to

HANUK DESIGN C/O Returns Dept 2331 N Watts st, Portland, OR 97217